Agency information guide

This guide tells you in general terms:

  • What the structure and functions of Fire and Rescue NSW (FRNSW) are.
  • What kind of government information we hold and what we will make available to the public.
  • How that information will be made available, and whether there is a charge.

Our functions

Our core functions are emergency and disaster prevention, preparedness, response and recovery.

Our primary tasks are as follows:

  • Fire prevention and community preparedness
  • Operational preparedness
  • Response and recovery for the following types of emergencies:
    • Fire
    • Rescue
    • Bushfire
    • Hazardous materials incidents
    • Community medical assistance
    • Urban search and rescue
    • Counter-terrorism

Our structure

Our organisation chart is available on our website here. For more detail about the functions and achievements of the Fire and Rescue NSW Directorates see the FRNSW Annual Report.

For information about individual fire stations use the Find a Fire station link on the FRNSW website or contact 9265 2999.


What kind of government information we have?

Information is contained in the following records held by FRNSW:

  • At each emergency incident attended by FRNSW, the Station Commander is required to complete an eAIRS (Australian Incident Reporting System) report
  • Fire Investigation reports (only available for a small number of incidents)
  • Fire safety information
  • Educational resources
  • Policy, strategy, budget, project and planning documents
  • Incident statistics
  • Contracts

What kind of government information is made available to the public, and how?

Open access information

FRNSW makes available, free of charge on its website, the following open access information:

Information available on informal request

Many documents published by FRNSW are available through an informal request for information, without the need to make a formal access application. These include:

FRNSW reserves the right to impose conditions in relation to the use or disclosure of information that is released in response to an informal request.

Some information may only be available on the payment of a fee, but we will let you know if that is the case.

Information available through a formal access application 

Some documents held by FRNSW are made available only through lodging a formal GIPA access application, which must be accompanied by a $30 fee;

  • Full copies of incident reports completed by FRNSW firefighters
  • Copies of Fire Investigation reports (where available)
  • Statistical information or other data held by FRNSW that is not already on the FRNSW website and requires additional resources to co-ordinate and produce 

Information not made available

FRNSW does not release documents that are or are likely to be part of a police, court or coronial investigation, without the police’s or court’s consent. FRNSW does not release personal information about individuals without their consent.