Navigation

Complaints

Life-threatening emergencies and complaints

If you observe a major incident that presents an immediate threat to human health, property or environment such as fire, toxic fumes, chemical spill or an explosion, call Triple Zero (000) to report it to emergency services.

Building fire safety complaints or concerns

For all concerns regarding building fire safety compliance, please contact: 

Fire and Rescue NSW Building Compliance (02) 9742 7434 Monday to Friday, 7am to 5pm

For building fire safety complaints, please visit our "Lodge a fire safety concern" page.

Non-life-threatening air pollution complaints

Members of the public wishing to report or inquire about air pollution should contact the organisation responsible for its regulation. A list of the responsible organisations can be found on the EPA website here [external link].

How to make a complaint about an employee or something we have done

Employees of the Fire and Rescue NSW (FRNSW) are expected to conduct themselves with the highest level of professionalism and integrity as agreed to in our Code of Conduct. You have a right to complain if you are dissatisfied or concerned about your interactions with FRNSW operational and administrative staff.

A complaint about FRNSW employees can be made to the Professional Standards Branch of Fire and Rescue NSW by following the process below.

How to make a Complaint

To make a complaint, please download or print the form below. Once filled in you can return the form to us via email, fax or post.

Send complaint forms to:

Further Information

If you have a complaint or concern you may seek the advice of specialist staff within the Fire and Rescue Professional Standards Branch by telephoning (02) 9265 2826 between 9.00 am and 5.00 pm, Monday - Friday. You can also email your enquiry to professionalstandards@fire.nsw.gov.au. Your enquiry will be dealt with promptly and will be treated in the strictest confidence. We will provide you with advice and assistance regarding the most suitable means of addressing your concern.