Safety Visits
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What is a Safety Visit?
During your Safety Visit, we will attend your home and check that you have working smoke alarms, that they are in good working condition, and are installed in suitable areas. If you do not have one, firefighters will install a long-life battery-powered smoke alarm as well as replace existing smoke alarm batteries all at no cost. With your permission, firefighters will also ask you to show us around your home and property. This will allow us to give you personalised fire safety advice.
Who might benefit from a Safety Visit?
Everyone can benefit from a Safety Visit, however there are people within our communities that are statistically at higher risk of incidents occurring, including:
- Over 65’s.
- Those who live alone.
- People with limited mobility, hearing impairments or vision impairments.
- Residents who are supported by carers, family and friends.
- And anyone with English as a second language.
This service is not available to landlords in untenanted premises, for landlords responsibilities, please refer to Smoke alarms in a rental property at the Department of Fair Training NSW's website [external link].
Request a Safety Visit
You can request a Safety Visit by answering these questions that will help us, help you.
Can't fill out the form or need assistance? Find and call your local fire station here.
Check your smoke alarm(s)
The risk of a fatality in a home fire is halved if there is a working smoke alarm. Make sure your smoke alarms are working by checking them every month.
Install smoke alarm(s) now!
The risk of a fatality in a home fire is halved if there is a working smoke alarm.
Responsibilities
From 23 March 2020, NSW landlords and agents need to ensure that smoke alarms installed in rented properties are in working order.
Where a smoke alarm is not in working order, landlords and agents must ensure the alarm is repaired (this includes replacing a battery) within 2 business days.
Landlords and agents must check smoke alarms every year to ensure they are working.
Public housing
From 23 March 2020, NSW landlords and agents need to ensure that smoke alarms installed in rented properties are in working order.
Test your smoke alarm batteries every month by pressing and holding the test button for at least five seconds until you hear the beeps.
You can still receive a Safety Visit by clicking next below.
Responsibilities
From 23 March 2020, NSW landlords and agents need to ensure that smoke alarms installed in rented properties are in working order.
Test your smoke alarm batteries every month by pressing and holding the test button for at least five seconds until you hear the beeps.
You can still receive a Safety Visit by clicking next.
Does anyone in the household have a disability?
This includes anything that may reduce mobility or awareness if there is a fire.
Escape plans and smoke alarms
It is important to develop an escape plan that is practical and addresses any limitations people might have in terms of their movement and ability to escape quickly.
It only takes four minutes for a fire to take hold in your home. If your smoke alarm sounds, use your Home Fire Escape Plan to get out, stay out and call Triple Zero (000)
There are specialised smoke alarms available for people who are deaf or hard of hearing.
Escape plans
It only takes four minutes for a fire to take hold in your home. If your smoke alarm sounds, use your Home Fire Escape Plan to get out, stay out and call Triple Zero (000)
Seniors fire safety
Nearly 50% of house fire fatalities are aged 65 years and over.
Don't fight the fire - get out and stay out and dial Triple Zero (000) immediately. Never assume that somebody else has done so.
Never smoke in bed
It's extremely dangerous. Extinguish cigarettes properly before disposal.
Keep matches and lighters out of reach of children.
Never leave candles unattended
Keep candles well away from curtains with open windows and put them out when you leave the room.
Keep matches and lighters out of reach of children.
An adult should be present at all times when a candle is being used.
Thank you for answering the questions.
Please fill out the form below to request a Safety Visit.
Due to operational priorities, we cannot guarantee firefighters will be able to visit you for a Safety Visit but we will endeavour to contact you as soon as possible.
Only available to homes in New South Wales
Unfortunately, Safety Visits are only available to homes in New South Wales, Australia. Please contact your local fire authority for further information and fire safety advice.
It is very important that you follow the fire safety advice provided.