Culturally and Linguistically Diverse (CALD) Communities Program

The Cultural and Linguistically Diverse (CALD) program is designed to increase community education, safety and confidence in culturally diverse communities across NSW.


The overall aim of the CALD program is to reduce both the frequency and severity of fires in culturally diverse community members homes.


To assist this aim there are four main objectives.

  1. To coordinate a Cultural and Linguistically Diverse Communities program within FRNSW.
  2. To provide a structured approach using a range of services that assist firefighters and other agencies to educate culturally diverse community members in broad fire safety principles.
  3. To provide FRNSW firefighters with communication strategies to overcome difficulties with cross-cultural interactions and therefore engage with their local CALD community members.
  4. Increased CALD community awareness, education and confidence in regards to fire safety issues.

Target groups

The following groups have been identified as benefiting from participation in the FRNSW CALD program:

  • CALD community members residing in their own homes that have limited or no English skills;
  • Newly arrived migrants that may be unaware of fire risks within NSW;
  • Senior citizens from CALD communities that are currently unaware of how to communicate with the emergency services;
  • Specific geographical areas that have been identified as having a disproportionately high number of CALD residents.

Program delivery

  • Presenting broad fire safety education to CALD communities
  • Translation services available through radio communications 24/7
  • Firefighters providing broad fire and community safety advice
  • Providing participants in the program with support material, advice and where necessary, details of other suitable agencies.

The CALD Program provides support to FRNSW to assist firefighters and other agencies, to ensure broad fire safety principles are delivered in a way that recognises their uniqueness.

For more information contact your local fire station.