1 An application or request for other service requires the applicant to make upfront payment of the prescribed assessment fee. FRNSW will not process the application/request until the assessment fee invoice has been requested and paid.
To make this upfront payment, visit Pay upfront fee at least four (4) working days prior to submission and provide details for the generation of an assessment fee invoice. The invoice details available methods of payment.
After payment, provide the assessment fee invoice number, in addition to the SAP customer number, on the submitted application form.
Note: If the submitted application or request for other service is incomplete (e.g. all necessary information or documentation has not been provided), the upfront payment to FRNSW is not refundable. The payment will be held for the application/request to be completed.
Note: FRNSW plans to transition this assessment charge to the Government Transaction Platform (GTP) in the future.
2 Where a legislated timeframe applies to the provision of the service; the applicant may apply to have the prescribed ‘service provision charge’ waived (e.g. charge for provision of a report) if the actual time taken by FRNSW in providing the agreed service is undue.
3 An invoice will be sent to the applicant after completion of the service (e.g. report furnished) and must be paid as per the terms outlined on the invoice received (i.e. immediate).
4 Some services include up to 2 hours complimentary travel time within the provision of the service. This is time spent travelling to and from the premises (i.e. 1 hour each way), calculated from the nearest regional office (i.e. Greenacre, Coffs Harbour, Dubbo or Queanbeyan). Any excess travel time will be charged at the hourly labour rate applicable for travel time required to provide the fire safety inspection or assessment.
5 Where a service does not include any complimentary travel time, the travel time will be charged as the time spent travelling to and from the premises as calculated from the nearest regional office (i.e. Greenacre, Coffs Harbour, Dubbo or Queanbeyan).
All charges prescribed in schedule 2 of the Fire and Rescue NSW Regulation 2023 are provided being exclusive of goods and services tax (i.e. ex-GST). GST will be added where required.
The applicant is solely responsible for the payment of the charges incurred, irrespective of whether the applicant was acting on behalf of another person or not.
The charge applicable for each service provision is detailed on the corresponding service page as well as on each respective application or request form. Each form includes an agreement whereby the applicant declares to remit payment of all charges incurred.
Local government authorities and consent authorities may be exempt from charges on some services (e.g. consultation).