1 An application or request for other service requires a payee to make upfront payment of the prescribed assessment charge via the Payment Portal, as managed by Department Customer Service. FRNSW will not process the application/request unless the assessment charge receipt number and the payee's SAP customer number is provided on the submitted form.
If the submitted application or request for other service is incomplete (e.g. all necessary information or documentation has not been provided), the upfront payment to FRNSW is not refundable. The payment will be held for the application/request to be completed.
Note: The Payment Portal will accept various payment methods including by card (credit or debit), BPAY, PayID, and Google/Apple Pay. Please note that payment by bank transfer is not available.
2 Where a legislated timeframe applies to the provision of the service; the applicant may apply to have the prescribed ‘service provision charge’ waived (e.g. charge for provision of a report) if the actual time taken by FRNSW in providing the agreed service is undue.
3 An invoice will be sent to the payee or remitter after completion of the service (e.g. report furnished) and must be paid as per the terms outlined on the invoice received (i.e. immediate). The applicant/requestor is solely responsible for either paying the service invoice or obtaining permission from the remitter (i.e. client) who agrees to pay the service invoice.
4 Some services include up to 2 hours complimentary travel time within the provision of the service. This is time spent travelling to and from the premises (i.e. 1 hour each way), calculated from the nearest regional office (i.e. Greenacre, Coffs Harbour, Dubbo or Queanbeyan). Any excess travel time will be charged at the hourly labour rate applicable for travel time required to provide the fire safety inspection or assessment.
5 Where a service does not include any complimentary travel time, the travel time will be charged as the time spent travelling to and from the premises as calculated from the nearest regional office (i.e. Greenacre, Coffs Harbour, Dubbo or Queanbeyan).
All charges prescribed in schedule 2 of the Fire and Rescue NSW Regulation 2023 are provided being exclusive of goods and services tax (i.e. ex-GST). GST will be added where required.
The charge applicable for each service provision is detailed on the corresponding service page as well as on each respective application or request form. Each form includes an agreement whereby the applicant/requestor makes a declaration to either pay all charges or that they have obtained permission from a client to pay all charges.
Local government authorities and consent authorities may be exempt from charges on certain services (e.g. compliance and enforcement functions under Part 9 of the EP&A Act). The service type page will indicate if no charge is applicable to authorities.