Help and assistance

Amendments to the Fire and Rescue NSW Regulation 2023, including changes to fee structure and prices, come into effect from 1 February 2026. Under these regulations, an upfront assessment fee must be paid prior to submitting a fire safety application or request.

To facilitate the processing of the assessment fee ahead of the application, and not cause delay to your application timeframes, please commence the payment process four working days before the application is to be lodged. Applications will not be processed unless the assessment fee has been paid in full.

Visit Pay upfront fee for further information.

Ask us a question

Where you have a specific enquiry that relates to building fire safety, please use the online form below.

Your enquiry will be triaged and directed to the appropriate unit within the Fire Safety Branch. We will endeavour to respond to your enquiry within five business days.