Intranet access and help desks
Intranet and email access
The FRNSW intranet can be accessed by visiting https://intranet.fire.nsw.gov.au
Outlook webmail can be accessed here: https://outlook.office.com
Multi-factor Authentication
For information about how to pre-register for Multi-factor Authentication to protect you and your information from cyber-attacks, see the MFA toolkit on the FRNSW intranet.
Internal help desks
IT Service Desk
Phone: 02 8011 1111
Email: servicedesk@fire.nsw.gov.au
Hours: Mon-Fri 8am to 5pm
HR Helpdesk
Phone: 02 9265 3900
Hours: Mon-Fri 9am to 5pm