Accessing FRNSW services for deaf, hard of hearing or speech impaired

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Reporting an emergency

There are many ways to contact emergency services via the National Relay Service for people who are deaf or hard of hearing.

If you find yourself in an emergency which is either life threatening or where time is critical, you can contact Fire, Police or Ambulance:

  • by TTY - dial 106
  • by internet relay [external link] and ask for Triple Zero (000)
  • by captioned relay and ask for Triple Zero (000)
  • by SMS relay – text 0423 677 767 include "000, FIRE, your name, location and details of emergency, GA (go ahead)".
  • by video relay – login to Skype and contact one of the NRS contact names (NOTE: only available 7am-6pm EST Mon-Fri), or
  • by ordinary phone - dial 1800 555 727 and ask for Triple Zero (000)

Always ask for the service you need - Police, Fire or Ambulance and state or confirm your location. The relay officer will stay on the line to relay your conversation. The emergency service will ask you questions and decide on the best way to help you.

For more information on all available services, visit the National Relay Service website [external link]

Requesting a specialised smoke alarm

There are specialised smoke alarms available for people who are deaf or hard of hearing. You can request a specialised smoke alarm here which will include a safety visit for it's installation. Read our smoke alarms for the deaf and hard of hearing factsheet for further information.

Requesting a safety visit

If you already have a specialised smoke alarm and just need a safety visit, you can email us at CRR@fire.nsw.gov.au to arrange a visit

Please note that the Request a Safety Visit form process involves a phone call from your closest fire station to arrange a time for the visit. Because fire stations don't have access to TTY services, you can email CRR@fire.nsw.gov.au.

General enquiries

For all fire safety related enquiries, please email CRR@fire.nsw.gov.au

For general corporate related enquiries, please email info@fire.nsw.gov.au

Feedback and complaints

Our feedback and complaints forms are all electronic can be completed anonymously.