CFU Support

Employee support

For support services such as Critical Incident Support Program or Employee Assistance Program, visit our Employee Support page.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) has now been enabled on your FRNSW account to improve security and help protect FRNSW systems. When accessing the CFU Portal, you will be required to verify your identity using MFA.

Step-by-step guides and instructional videos for using and setting up MFA

Web portal support

CFU Members Portal help and support

Phone apps support

CFU Admin and Activity apps help and support
FR360 App help and support

Contact Us

Tel: 1300 CFU CFU (1300 238 238)
Email: cfu@fire.nsw.gov.au